Shipping Policy

At LUXQRA, we aim to provide a smooth and reliable delivery experience for every order. Whether you are shopping for cookware, tableware, bakeware, kitchen utensils, or other kitchen essentials, we work to process and ship your order as efficiently as possible.

This Shipping Policy explains our order processing procedures, shipping options, delivery estimates, and how to contact us if you need assistance with a shipment.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding U.S. public holidays.

Order processing includes payment verification, order review, product preparation, and shipment arrangements. Processing times may vary during peak shopping periods, promotional events, public holidays, or periods of unusually high order volume.

Please note that order processing time is separate from shipping transit time.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

2. Shipping Methods and Delivery Estimates

We offer the following shipping options for eligible U.S. orders.

Shipping fees and available delivery methods will be displayed at checkout before you complete your purchase.

Delivery estimates refer to transit time after an order has been processed and shipped. They do not include the order processing period.

The actual delivery date may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances outside our reasonable control.

3. Shipping Destinations

LUXQRA currently focuses on serving customers in the United States.

Available shipping destinations may vary depending on the product, shipping address, and fulfillment arrangements. Please enter your complete address at checkout to confirm whether delivery is available for your order.

If we are unable to ship to the address provided, we will contact you when reasonably possible to discuss the available options.

4. Shipping Fees and Free Shipping

Shipping charges are calculated according to the shipping method selected and the order value.

Standard Shipping

• Orders under $60: $10 shipping fee.

• Orders of $60 or more: Free Standard Shipping.

Express Shipping

• Orders under $100: $20 shipping fee.

• Orders of $100 or more: Free Express Shipping.

Applicable shipping fees will be shown during checkout.

Unless expressly stated otherwise, order thresholds are calculated based on the eligible merchandise subtotal after applicable discounts and before taxes and shipping charges. If your order contains excluded items or special promotional conditions, the terms displayed at checkout will apply.

Promotional shipping offers may be subject to additional terms, which will be communicated when the offer is presented.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation email containing your order details.

Once your order has been shipped and tracking information becomes available, we will send a shipping confirmation email with the relevant tracking details.

Please allow time for the carrier's tracking system to register the shipment. Tracking information may not display movement immediately after the shipping confirmation is issued.

You can use the tracking link provided in your shipping confirmation email to check the latest available shipment status.

If you have not received tracking information within a reasonable period after your order has shipped, please contact us for assistance.

6. Shipping Address and Order Changes

Customers are responsible for providing complete and accurate shipping information at checkout, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.

Please review your shipping information carefully before submitting your order.

If you need to update your shipping address or other order details, contact us as soon as possible at info@luxqra.com.

We will make reasonable efforts to assist with requested changes before the order is processed or shipped. However, we cannot guarantee that changes will be possible once fulfillment has begun or the package has been transferred to the carrier.

Additional delivery costs or delays may occur when an address is incomplete, incorrect, or requires special handling, subject to applicable law.

7. Delayed Shipments

Although we work to meet our estimated delivery timeframes, shipping delays may occur due to circumstances such as:

• Severe weather or natural events.

• Carrier service interruptions or operational delays.

• Public holidays and peak shopping periods.

• Incorrect or incomplete shipping information.

• Security checks or other shipment handling requirements.

• Other circumstances beyond our reasonable control.

If your order appears to be significantly delayed, please check the tracking information first and contact us if you need further assistance.

We will make reasonable efforts to help investigate the shipment and provide available updates.

Estimated delivery times are not guaranteed unless expressly stated otherwise. This provision does not limit any remedies or rights available to customers under applicable law.

8. Lost, Missing, or Damaged Packages

If your package appears to be lost, has not arrived within the expected delivery timeframe, or arrives damaged, please contact our customer support team.

When contacting us, please provide:

• Your order number.

• The email address used to place the order.

• The tracking number, if available.

• A description of the issue and photographs of any visible damage, where applicable.

We will review the available information and work with the relevant shipping provider when necessary to investigate the issue.

If an item arrives damaged, defective, or incorrect, please contact us promptly so we can review the situation and explain the available resolution options under our Return & Refund Policy and applicable law.

9. Incorrect or Undeliverable Addresses

If a shipment cannot be delivered because the shipping address is incomplete, incorrect, or inaccessible, the carrier may attempt redelivery or return the package to the sender.

If a package is returned to us, we will contact you when reasonably possible to discuss the available options.

Any additional shipping charges associated with reshipment will be communicated before the reshipment is arranged, where applicable and permitted by law.

We cannot guarantee successful delivery when the address provided at checkout is inaccurate or incomplete.

10. Multiple Shipments

Depending on product availability, fulfillment arrangements, or order size, items from a single order may occasionally be shipped separately.

If your order is divided into multiple shipments, tracking information may be provided separately for each package when available.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments, unless additional charges were clearly disclosed and agreed to at checkout or otherwise permitted by law.

11. Order Cancellations and Refunds Related to Shipping

If you wish to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to assist with cancellation requests before an order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedures may apply.

If we cancel an order after payment has been collected, any applicable refund will be handled in accordance with our refund procedures and applicable law.

Shipping charges, return shipping costs, and any applicable refunds are subject to the terms of our Return & Refund Policy, the information provided at checkout, and applicable legal requirements.

12. Contact Information

If you have questions about shipping, delivery estimates, tracking information, or a shipment issue, please contact us.

Brand: LUXQRA

Email: info@luxqra.com

Phone: +1 121 542 6845

Address: 1201 Victoria St, Waco, TX 76705, United States

Customer Support Response Time: We aim to respond within 24–48 business hours. Response times may vary during weekends, public holidays, and peak shopping periods.

When contacting us about an existing order, please include your order number so we can assist you more efficiently.

Thank you for choosing LUXQRA for your kitchen, cooking, baking, and dining essentials.